We will aim to process refunds within 5 days of receiving your returned parcel.
Please allow an additional 5-10 working days for the refund to be credited to your account. The time in which it takes for your account to be credited will depend on which bank or card issuer you're with. Please note we have no control over this. We will credit your refund by the same method you used when you placed your order.
Please e-mail firstname.lastname@example.org, and quote your order number and the amount you believe you should be refunded. Please note the following may affect your refund:
Delivery charges are only refundable if the goods are faulty and a refund is made. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
The delivery cost that was originally paid is non-refundable unless the goods are faulty.
If you are returning items because you have changed your mind, this will be at your own cost, and we cannot refund your postage.
However, if we sent you the wrong item or the shoes appear faulty, please e-mail email@example.com and we will rectify the issue as soon as possible!
If you are sending something back to us because we have made an error we will ask for a copy of your postage receipt – please e-mail/fax/post this to us.